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Eldar Kuzmin
Eldar Kuzmin

Benefits and Features of Tracer Tu Service Tool Software for Trane BACnet Controllers



Tracer Tu Service Tool Software Download




If you are looking for a powerful and user-friendly service tool for Trane's BACnet controllers, you might want to consider downloading the Tracer Tu Service Tool Software. This software allows you to perform various tasks on the controllers, such as viewing and changing settings, monitoring status and alarms, creating and saving configurations, overriding outputs, managing devices, producing reports, backing up and restoring files, updating firmware, and more. In this article, we will explain what Tracer Tu Service Tool Software is, how to install it, how to use it, how to troubleshoot it, and what are some alternatives to it.




Tracer Tu Service Tool Software Download



What is Tracer Tu Service Tool Software?




Tracer Tu Service Tool Software is a software application that runs on a Windows PC and connects to Trane's BACnet controllers via a USB or Ethernet cable. The software allows you to perform various tasks on the controllers, such as:


  • Viewing and changing controller settings and parameters



  • Monitoring controller status and responding to alarms



  • Creating and saving controller configurations for reuse on multiple units



  • Overriding controller outputs for troubleshooting and testing



  • Managing Low Level Intelligent Device (LLID) binding, sequencing, replacement, and removal



  • Producing XML-based ASHRAE Chiller and Event Log reports



  • Backing up and restoring configuration files and settings



  • Modifying AdaptiView settings



  • Updating controller firmware



  • Managing controller communication settings



Features and capabilities of Tracer Tu Service Tool Software




Tracer Tu Service Tool Software has many features that make it a powerful and user-friendly service tool for Trane's BACnet controllers. Some of these features are:


  • A graphical user interface that displays controller information in an intuitive and organized way



  • A device tree that shows the hierarchy of devices on the network



  • A point list that shows the values and properties of points on the selected device



  • A point editor that allows you to edit point settings and override point values



  • A configuration wizard that guides you through the steps of creating or modifying a controller configuration



  • A backup utility that allows you to backup or restore configuration files and settings from or to a device or a file



  • A file transfer utility that allows you to transfer files between your PC and a device



  • A firmware update utility that allows you to update the firmware of a device



  • A communication settings utility that allows you to change the communication settings of a device



  • A report generator that allows you to produce XML-based ASHRAE Chiller and Event Log reports from a device or a file



  • A data logger that allows you to log point values from one or more devices over time



  • A wireless network creation utility that allows you to create a wireless network between your PC and one or more devices using the Tracer TU Adapter (Wired/Wireless)



  • A remote access utility that allows you to connect to a device via Trane Connect Remote Access service



  • An integrated graphical programming editor (TGP2) that allows you to create or modify graphical programs for programmable controllers



  • An integrated graphical user interface editor (TGUI2) that allows you to create or modify graphical user interfaces for programmable controllers



  • An integrated application launcher (TAL2) that allows you to launch various applications and utilities from within the software



  • A help system that provides detailed information and instructions on how to use the software and its features



Benefits of using Tracer Tu Service Tool Software




Tracer Tu Service Tool Software offers many benefits for users who need to service Trane's BACnet controllers. Some of these benefits are:


  • It simplifies and streamlines the service process by providing a single tool for various tasks



  • It improves the service quality and efficiency by providing accurate and reliable information and functions



  • It enhances the service flexibility and convenience by supporting various connection methods and devices



  • It reduces the service cost and time by enabling faster and easier configuration, troubleshooting, and maintenance



  • It increases the service value and satisfaction by providing additional features and capabilities that enhance the controller performance and functionality



How to install Tracer Tu Service Tool Software?




To install Tracer Tu Service Tool Software on your PC, you need to meet the system requirements and compatibility, and follow the installation steps and tips.


System requirements and compatibility




The minimum system requirements for running Tracer Tu Service Tool Software are:


  • A PC with Windows 7, 8, 8.1, or 10 operating system (32-bit or 64-bit)



  • A processor with at least 1 GHz speed



  • A memory of at least 1 GB RAM



  • A hard disk space of at least 500 MB



  • A display resolution of at least 1024 x 768 pixels



  • A USB port or an Ethernet port for connecting to the controllers



  • A CD-ROM drive or an internet connection for installing the software



The software is compatible with the following Trane BACnet controllers:


Tracer UC400, UC600, UC800, SC, ZN510, ZN520, ZN530, MP580/581, MP501/503/504/505/506/507/508/509/510/511/512/513/514/515/516/517/518/519/520/521/522/523/524/525/526/527/528/529 - Tracer AH540, AH541, AH542, AH543, AH544, AH545, AH546, AH547, AH548, AH549 - Tracer CH530 - Tracer AdaptiView


The software is not compatible with the following Trane controllers:


Tracer Summit BMTX, BMTW, BMUC - Tracer MP501/503/504/505/506/507/508/509/510/511/512/513/514/515/516/517/518/519/520/521/522/523/524/525/526/527/528/529 with firmware version 12.0 or lower - Tracer ZN510, ZN520, ZN530 with firmware version 12.0 or lower - Tracer UC400, UC600, UC800 with firmware version 1.0 or lower


Installation steps and tips




To install Tracer Tu Service Tool Software on your PC, you need to follow these steps:


Obtain the software installation file from one of the following sources:


  • A CD-ROM that comes with the software package



  • A download link from the Trane website or the Trane Connect Remote Access service



  • A file transfer from another PC that has the software installed




  • Run the installation file and follow the instructions on the screen. You may need to accept the license agreement and choose the installation location and components.



  • Wait for the installation to complete. You may need to restart your PC after the installation.



  • Launch the software from the Start menu or the desktop shortcut. You may need to enter a license key or activate the software online.



  • Connect your PC to a Trane BACnet controller using a USB or Ethernet cable. You may need to install a driver for the cable or adapter.



  • Select the controller from the device tree and start using the software features and functions.



Here are some tips for installing and using Tracer Tu Service Tool Software:


  • Make sure your PC meets the system requirements and compatibility before installing the software.



  • Make sure you have administrator privileges on your PC before installing or updating the software.



  • Make sure you have a stable internet connection if you are downloading or activating the software online.



  • Make sure you have a backup of your configuration files and settings before updating or uninstalling the software.



  • Make sure you have a reliable power source for your PC and controller before using the software.



  • Make sure you follow the safety precautions and instructions when connecting to or servicing a controller.



How to use Tracer Tu Service Tool Software?




To use Tracer Tu Service Tool Software, you need to connect your PC to a Trane BACnet controller and perform various tasks on the controller using the software features and functions.


Connecting to Trane BACnet controllers




To connect your PC to a Trane BACnet controller, you need to use a USB or Ethernet cable or adapter. The type of cable or adapter depends on the type of controller and your PC port. Here are some examples of cables and adapters that you can use:



Controller TypeCable or Adapter Type


Tracer UC400, UC600, UC800USB A to Micro-B cable


Tracer SCEthernet crossover cable or Ethernet straight-through cable with hub or switch


Tracer ZN510, ZN520, ZN530Ethernet crossover cable or Ethernet straight-through cable with hub or switch


Tracer MP580/581Ethernet crossover cable or Ethernet straight-through cable with hub or switch


Tracer CH530Ethernet crossover cable or Ethernet straight-through cable with hub or switch


Tracer AdaptiViewEthernet crossover cable or Ethernet straight-through cable with hub or switch


Any controller with wireless capabilityTracer TU Adapter (Wired/Wireless)


Any controller without wireless capabilityEthernet to USB adapter (if your PC does not have an Ethernet port)


To connect your PC to a Trane BACnet controller using a cable or adapter, you need to follow these steps:


  • Plug one end of the cable or adapter into your PC port and the other end into the controller port. Make sure the connection is secure and the ports are compatible.



  • Turn on your PC and launch Tracer Tu Service Tool Software.



  • Select the communication port from the drop-down menu on the toolbar. The software will scan the network and display the devices on the device tree.



  • Select the device that you want to connect to from the device tree. The software will display the device information and points on the main window.



  • Start using the software features and functions to perform various tasks on the device.



To connect your PC to a Trane BACnet controller using a wireless network, you need to follow these steps:


  • Plug the Tracer TU Adapter (Wired/Wireless) into your PC USB port. Make sure the adapter is recognized by your PC and has a green LED indicator.



  • Turn on your PC and launch Tracer Tu Service Tool Software.



  • Select the wireless network creation utility from the TAL2 menu on the toolbar. The utility will guide you through the steps of creating a wireless network between your PC and one or more devices.



  • Select the communication port from the drop-down menu on the toolbar. The software will scan the network and display the devices on the device tree.



  • Select the device that you want to connect to from the device tree. The software will display the device information and points on the main window.



  • Start using the software features and functions to perform various tasks on the device.



Configuring, monitoring, and servicing chillers and other equipment




Once you have connected your PC to a Trane BACnet controller, you can use Tracer Tu Service Tool Software to configure, monitor, and service chillers and other equipment that are controlled by the controller. Here are some examples of tasks that you can perform using the software:


  • Viewing and changing controller settings and parameters: You can use the point list and point editor to view and change various settings and parameters of points on the device, such as name, description, value, units, range, type, mode, priority, alarm limits, etc. You can also use the configuration wizard to create or modify a controller configuration for reuse on multiple units.



  • Monitoring controller status and responding to alarms: You can use the point list and point editor to monitor various status indicators of points on the device, such as value, state, quality, timestamp, alarm status, etc. You can also use the alarm list to view and acknowledge active alarms on the device. You can also use the report generator to produce XML-based ASHRAE Chiller and Event Log reports from a device or a file.



  • Overriding controller outputs for troubleshooting and testing: You can use the point editor to override point values for troubleshooting and testing purposes. You can also use the override list to view and cancel active overrides on the device.



  • Managing Low Level Intelligent Device (LLID) binding, sequencing, replacement, and removal: You can use the LLID manager to view and manage the LLIDs that are bound to the device, such as sensors, actuators, valves, etc. You can also use the LLID manager to sequence, replace, or remove LLIDs on the device.



  • Backing up and restoring configuration files and settings: You can use the backup utility to backup or restore configuration files and settings from or to a device or a file. You can also use the file transfer utility to transfer files between your PC and a device.



  • Modifying AdaptiView settings: You can use the AdaptiView settings utility to modify various settings of the AdaptiView display on the device, such as language, date and time, password, etc.



  • Updating controller firmware: You can use the firmware update utility to update the firmware of a device. You can also use the file transfer utility to transfer firmware files between your PC and a device.



  • Managing controller communication settings: You can use the communication settings utility to change the communication settings of a device, such as BACnet address, IP address, subnet mask, gateway, etc.



Using the integrated applications and utilities




In addition to the main features and functions of Tracer Tu Service Tool Software, you can also use the integrated applications and utilities that are accessible from the TAL2 menu on the toolbar. These applications and utilities provide additional capabilities and convenience for servicing Trane's BACnet controllers. Some of these applications and utilities are:


  • A graphical programming editor (TGP2) that allows you to create or modify graphical programs for programmable controllers



  • A graphical user interface editor (TGUI2) that allows you to create or modify graphical user interfaces for programmable controllers



  • A data logger that allows you to log point values from one or more devices over time



  • A remote access utility that allows you to connect to a device via Trane Connect Remote Access service



  • A wireless network creation utility that allows you to create a wireless network between your PC and one or more devices using the Tracer TU Adapter (Wired/Wireless)



  • A license manager that allows you to view and manage your software license



  • A software updater that allows you to check and download software updates



  • A help system that provides detailed information and instructions on how to use the software and its features



How to troubleshoot Tracer Tu Service Tool Software?




If you encounter any problems or issues while using Tracer Tu Service Tool Software, you can try some of these troubleshooting methods:


Common issues and solutions




Here are some common issues that users may face while using Tracer Tu Service Tool Software and their possible solutions:



IssueSolution


The software does not recognize or connect to a deviceCheck if the cable or adapter is properly plugged into your PC and device portsCheck if the communication port is correctly selected on the software toolbarCheck if the device is powered on and has a valid BACnet addressCheck if there is any interference or obstruction in the networkCheck if there is any firewall or antivirus software blocking the communicationCheck if there is any firmware or software update available for your PC or deviceRestart your PC or device and try again


The software does not display or update point values correctlyCheck if the point list is refreshed by clicking on the refresh button on the toolbarCheck if the point properties are correctly configured on the point editorCheck if there is any override or alarm affecting the point valueCheck if there is any network latency or congestion causing delays in data transmissionCheck if there is any firmware or software update available for your PC or deviceRestart your PC or device and try again


The software does not save or transfer configuration files correctlyCheck if you have enough disk space on your PC or deviceCheck if you have write permission on your PC or deviceCheck if you have selected the correct file format and locationCheck if there is any network error or interruption causing data lossCheck if there is any firmware or software update available for your PC or deviceRestart your PC or device and try again


The software does not produce reports correctlyCheck if you have selected the correct report type and parametersCheck if you have enough disk space and memory on your PC or deviceCheck if you have installed the XML viewer or editor on your PCCheck if there is any network error or interruption causing data lossCheck if there is any firmware or software update available for your PC or deviceRestart your PC or device and try again


The software does not update firmware correctlyCheck if you have downloaded the correct firmware file for your deviceCheck if you have enough disk space and memory on your PC or deviceCheck if you have a stable power source for your PC and deviceCheck if there is any network error or interruption causing data lossCheck if there is any firmware or software update available for your PC or deviceRestart your PC or device and try again


Contacting Trane support and resources




If the troubleshooting methods above do not solve your problem or issue, you can contact Trane support and resources for further assistance. Here are some ways to contact Trane support and resources:


  • Call the Trane Customer Response Center at 1-800-755-5115 (US and Canada) or +1-651-407-3897 (International)



  • Email the Trane Customer Response Center at tracer.support@trane.com



  • Visit the Trane website at www.trane.com for more information and resources on Trane products and services



  • Visit the Trane Connect Remote Access service at www.traneconnect.com for remote access and support on Trane controllers



  • Visit the Tracer Tu Service Tool Software help system for detailed information and instructions on how to use the software and its features



What are some alternatives to Tracer Tu Service Tool Software?




If you are looking for some alternatives to Tracer Tu Service Tool Software, you might want to consider some of these options:


Comparison of features and prices




Here is a table that compares some of the features and prices of some alternatives to Tracer Tu Service Tool Software:



Software NameFeaturesPrice


BACnet Explorer NG by Optigo NetworksA web-based BACnet explorer that


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